Privacy Policy

This Privacy Policy describes how
bestbeds.co.nz (the “Site” or “we”) collects, uses, and discloses your
Personal Information when you visit or make a purchase from the Site. 

Collecting Personal Information

When you visit the Site, we collect
certain information about your device, your interaction with the Site,
and the information necessary to process your purchases. We may also
collect additional information if you contact us for customer support.
In this Privacy Policy, we refer to any information that can uniquely
identify an individual (including the information below) as “Personal
Information”. See the list below for more information about what
Personal Information we collect and why.

Device information

• Examples of Personal Information collected:
  version of the web browser, IP address, time zone, cookie information,
  what sites or products you view, search terms, and how you interact with
  the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor WordPress, Facebook, Google, Instagram, and Mailing services.

Order information

• Examples of Personal Information collected: name, address, and email address.
• Purpose of collection:
  to provide products or services to you to fulfill our contract, to
  process your payment information, arrange for shipping, and provide you
  with invoices and/or order confirmations, communicate with you, screen
  our orders for potential risk or fraud, and when in line with the
  preferences you have shared with us, provide you with information or
  advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor WordPress and Post Haste or another shipping provider.

Customer support information

• Examples of Personal Information collected: email address
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: WordPress.

Minors

The Site is not intended for
individuals under the age of 18. We do not intentionally collect
Personal Information from children. If you are the parent or guardian
and believe your child has provided us with Personal Information, please
contact us at the email address below to request deletion.

Sharing Personal Information

We share your Personal Information
with service providers to help us provide our services and fulfill our
contracts with you, as described above. For example:

• We use WordPress to power our online store. You can read more about how WordPress uses your Personal Information here: https://en-nz.wordpress.org/about/privacy/
• We
  may share your Personal Information to comply with applicable laws and
  regulations, to respond to a subpoena, search warrant, or other lawful
  requests for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your
Personal Information to provide you with targeted advertisements or
marketing communications we believe may be of interest to you. For
example:

• We
  use Google Analytics to help us understand how our customers use the
  Site. You can read more about how Google uses your Personal Information
  here: https://policies.google.com/privacy?hl=en.You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We
  share information about your use of the Site, your purchases, and your
  interaction with our ads on other websites with our advertising
  partners. We collect and share some of this information directly with
  our advertising partners, and in some cases through the use of cookies
  or other similar technologies (which you may consent to, depending on
  your location).

For more information about how
targeted advertising works, you can visit the Network Advertising
Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by:

• FACEBOOK – https://www.facebook.com/settings/?tab=ads
• GOOGLE – https://www.google.com/settings/ads/anonymous
• BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal information to
provide our services to you, which include: offering products for sale,
processing payments, shipping and fulfillment of your order, and keeping
you up to date on new products, services, and offers.

Retention

When you place an order through the
Site, we will retain your Personal Information for our records unless
and until you ask us to erase this information. For more information on
your right of erasure, please see the ‘Your Rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you
have the right to object to processing based solely on automated
decision-making (which includes profiling), when that decision-making
has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Services that include elements of automated decision-making include:

• Temporary
  denylist of IP addresses associated with repeated failed transactions.
  This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with deny listed IP addresses. This denylist persists for a small number of days.

Your rights

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

Subject to certain grounds for
refusal set out in the Act, you have the right to access your readily
retrievable personal information that we hold and to request a
correction to your personal information.  Before you exercise this
right, we will need evidence to confirm that you are the individual to
whom the personal information relates.

In respect of a request for
correction, if we think the correction is reasonable and we are
reasonably able to change the personal information, we will make the
correction.  If we do not make the correction, we will take reasonable
steps to note the personal information that you requested the
correction.

If you want to exercise either of the
above rights, contact us via our details below.  Your email should
provide evidence of who you are and set out the details of your request
(e.g. the personal information, or the correction, that you are
requesting).

We may charge you our reasonable costs of providing you copies of your personal information or correcting that information.

GDPR

If you are a resident of the EEA, you
have the right to access the Personal Information we hold about you, to
port it to a new service, and to ask that your Personal Information be
corrected, updated, or erased. If you would like to exercise these
rights, please contact us through the contact information below. 

CCPA

If you are a resident of California,
you have the right to access the Personal Information we hold about you
(also known as the ‘Right to Know’), to port it to a new service, and to
ask that your Personal Information be corrected, updated, or erased. If
you would like to exercise these rights, please contact us through the
contact information below.

If you would like to designate an
authorized agent to submit these requests on your behalf, please contact
us at the email address below.

Cookies

A cookie is a small amount of
information that’s downloaded to your computer or device when you visit
our Site. We use a number of different cookies, including functional,
performance, advertising, and social media or content cookies. Cookies
make your browsing experience better by allowing the website to remember
your actions and preferences (such as login and region selection). This
means you don’t have to re-enter this information each time you return
to the site or browse from one page to another. Cookies also provide
information on how people use the website, for instance, whether it’s
their first time visiting or if they are frequent visitors.

 The length of time that a cookie
remains on your computer or mobile device depends on whether it is a
“persistent” or “session” cookie. Session cookies last until you stop
browsing and persistent cookies last until they expire or are deleted.
Most of the cookies we use are persistent and will expire between 30
minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in
various ways. Please keep in mind that removing or blocking cookies can
negatively impact your user experience and parts of our website may no
longer be fully accessible.

Most browsers automatically accept
cookies, but you can choose whether or not to accept cookies through
your browser controls, often found in your browser’s “Tools” or
“Preferences” menu. For more information on how to modify your browser
settings or how to block, manage or filter cookies can be found in your
browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that
blocking cookies may not completely prevent how we share information
with third parties such as our advertising partners. To exercise your
rights or opt out of certain uses of your information by these parties,
please follow the instructions in the “Behavioural Advertising” section
above.

Do Not Track

Please note that because there is no
consistent industry understanding of how to respond to “Do Not Track”
signals, we do not alter our data collection and usage practices when we
detect such a signal from your browser.

Changes

We may update this Privacy Policy
from time to time in order to reflect, for example, changes to our
practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our
privacy practices, if you have questions, or if you would like to make a
complaint, please contact us by e-mail at customercare.bestbeds@gmail.com.

Last updated: June 2022. 

If you are not satisfied with our
response to your complaint, you have the right to lodge your complaint
with the relevant data protection authority. You can contact your local
data protection authority, or our supervisory authority here:
https://www.privacy.org.nz/