Delivery charges for furniture items depend on your postcode and the size of your order. These charges are shown on the product page and checkout page before you pay. To see the total delivery cost for all items in your cart, make sure your delivery address is entered correctly. Final delivery fees will be calculated at checkout (if shopping online) or in-store. We offer two delivery tiers:
- Auckland: Addresses within Auckland City (excluding all Islands).
- North Island: Addresses across North Island.
Unless otherwise stated or calculated at checkout, for deliveries within Auckland, there is a flat rate of $129 for door to door delivery.
North Island
For areas across North Island, delivery fees are calculated similarly but account for the extra distance from our delivery centers.
Note for All Deliveries:
The prices quoted online or instore are only for DOOR TO DOOR Delivery. The team will leave the item inside the first door of the house not at a specific location in the house. Assembly, Upstairs Delivery, Taking furniture away and any other scenario apart from door to door delivery will incur additional charges.
Delivery Process
We use specialized freight partners, mainly MAINFREIGHT out of Auckland deliveries. When you order, we estimate your delivery time frame based on several factors, which are regularly updated. Once your order reaches the Distribution Centre, we will contact you to schedule delivery. The day before delivery, you’ll receive a confirmation message with an estimated delivery time.
Please note:
Delays can happen due to manufacturing schedules, shipping issues, or freight delays. We appreciate your patience in these situations.
Delivery Time Frames
Delivery times depend on stock availability. For Auckland Deliveries it is usually between 1 - 2 weeks and maximum of 3 weeks for outside Auckland (North Island). If you need urgent delivery, please reach out to discuss the earliest delivery date possible. Products may be “In Stock” or “Out of Stock’’ based on availability.
Do You Deliver to PO Boxes?
No, we do not deliver to PO Boxes, Parcel Lockers, GPOs, Locker Bags, or RMB addresses due to the size of our products. All deliveries require a signature upon receipt.
Do You Deliver Internationally?
Currently, we only deliver within the North Island in New Zealand.
What If I’m Not Home for My Delivery?
Someone over 18 must be present to accept the delivery. If no one is available:
- Small items will be redirected to your local post office or our freight partner’s Distribution Centre.
- Large items will need to be redelivered, which may incur a fee.
Will My Items Fit Through My Door?
Ensure your items will fit through doorways, entrances, and other access points. Double-check the size of your furniture against your access points. Our in-store sales assistants can provide item dimensions to help ensure your purchase fits. Any redelivery due to inaccessibility will incur additional fees, payable before rescheduling. Whenever possible, we deliver all items together. If you want separate deliveries, extra fees will apply.
Customer Furniture Collection
Currently, we do not offer customer pick-up from our Store for online orders. We will notify you if this option becomes available again.