We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at customercare.bestbeds@gmail.co.nz. If your return is accepted, we’ll get in touch with you and advise on further steps to be taken. NOTE: These products are guaranteed under the Consumer Guarantees Act. Consumer Guarantees Act 1993: The Consumer Guarantees Act sets out minimum standards for goods sold. If goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement, or refund.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

Once we’ve received and inspected your return, we’ll let you know if the refund was approved or not. If approved, we’ll notify you the exact amount to be refunded based on the inspection. Admin fee of 20% will be deducted from all custom-made order refunds. Shipping costs will not be refunded. Please remember it can take up to 2 weeks for us to process the refunds. This is including the time your bank or credit card company might take to process the payments. WE DO NOT ACCEPT RETURNS UNLESS ITEM IS FAULTY.