We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at customercare.bestbeds@gmail.co.nz. If your return is accepted, we’ll get in touch with you and advise on further steps to be taken. NOTE: These products are guaranteed under the Consumer Guarantees Act. Consumer Guarantees Act 1993: The Consumer Guarantees Act sets out minimum standards for goods sold. If goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement, or refund.